Refund policy

Created to Ascend™ is a merchandise and lifestyle brand operated by Nu-Day Corp. We want every customer to receive the product they ordered, in proper condition.

1. Made-to-Order Products

Our products are made specifically for each order. Once production has begun, we do not accept change-of-mind returns or exchanges, including requests based solely on an incorrectly selected size, color, or personal preference. This does not affect your rights under applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, materially different from its description, or contains an incorrect item, please contact us. We will review the issue and provide an appropriate resolution, including a replacement or refund where applicable.

3. Reporting a Product Issue

Please contact us as soon as possible, preferably within 14 calendar days of delivery, and provide your order number, a description of the issue, and clear photographs when available. This preferred reporting period does not limit any rights provided by applicable law.

4. Return Shipping Instructions

Please do not mail merchandise to our corporate correspondence address or to the address printed on your shipping label without prior authorization.

Most approved product issues can be resolved without requiring a physical return. If a return is necessary, our customer support team will provide the appropriate instructions and authorized return destination. For an approved return resulting from our error, we will cover reasonable standard return-shipping costs.

5. Order Cancellations

Cancellation requests must be submitted promptly. Orders may be canceled before production begins. Once production has started, cancellation for a change of mind is not accepted, except where required by applicable law.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider. We will communicate the resolution and any applicable refund details to the customer.